Lydia's Chronicles

Lydia’s Chronicles is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our ongoing obligations to you in respect of how we collect, use, disclose, store and protect your Personal Information.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What Is Personal Information?

Personal Information is information or an opinion that identifies an individual (whether the information is true or not and whether recorded in a material form or not). Examples of Personal Information we may collect include:

• Full name
• Postal or residential address
• Email address
• Telephone number
• Payment details (where applicable)
• Any other information you voluntarily provide to us

How We Collect Personal Information

We collect Personal Information in a variety of ways, including:

• Through our website: www.lydiaschronicles.com.au
• When you submit an enquiry or booking request
• When you subscribe to our mailing list
• Through cookies and website analytics tools
• Through correspondence (email, phone, social media)
• From third parties where authorised or required

We do not guarantee the privacy practices of third-party websites linked on our website and encourage you to review their policies independently. Where reasonable and practicable, we will collect your Personal Information directly from you. If we receive information about you from a third party, we will take reasonable steps to ensure you are made aware of the information provided.

Why We Collect Personal Information

We collect your Personal Information for purposes including:

• Providing our services (including recipes, catering services, and related offerings)
• Responding to enquiries and managing bookings
• Processing payments
• Communicating with you regarding services or updates
• Marketing and promotional communications (with your consent)
• Improving our website, services, and client experience

We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may opt out of marketing communications at any time by contacting us in writing or using the unsubscribe function provided in our emails.

Disclosure of Personal Information

Your Personal Information may be disclosed:

• To third-party service providers who assist us in operating our business (e.g., payment processors, IT providers, marketing platforms)
• Where you have consented to the disclosure
• Where required or authorised by law

We take reasonable steps to ensure that any third-party providers handle your Personal Information in accordance with privacy obligations.

Security of Personal Information

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure. Personal Information may be stored in secure electronic systems and, where applicable, in physical files. Access is restricted to authorised personnel only. When your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Certain information may be retained for a minimum of seven (7) years where required for legal, accounting or business purposes.

Access and Correction

You have the right to request access to the Personal Information we hold about you and to request corrections if you believe it is inaccurate, incomplete or out-of-date. To request access or correction, please contact us using the details provided on our website. We may require verification of identity before releasing information.

Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance your browsing experience and collect information about website traffic and usage patterns. You may choose to disable cookies through your browser settings, although this may affect website functionality.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on our website.